new
Managed ITDR
Onboarding Escalation Throttle Now Live in Managed ITDR
The first days after a tenant connects are the roughest: there's no baseline yet, so everything looks anomalous and escalations arrive in a burst - right when you're forming your first impression of a new client and have the least context to triage.
Managed ITDR now paces escalation flow while baselines build. A new tenant's first week produces a manageable, prioritized stream instead of a flood, so you can onboard clients without warning your techs to brace for the noise.
No configuration needed - this is on by default for all new tenants.