Client Access to their account on MSP portal
K
Ken Hill
I am an MSP and fully manage Huntress for most of my clients. However, I have some clients with their own internal IT department and it would be great if I could grant them access to their areas in the MSP portal so that they can co-manage their services.
Obviously, they should only have access to their customer area within the portal, but we should be able to specify which Huntress services they can access (EDR/ITDR/SIEM/SAT etc.)
According to my account manager, the only way I can achieve this currently is to set up a separate Reseller account.
E
Eyal Gallico
Hey Ken, we are an MSP also, and its now possible to create a new user under the tenet, and give them permission for that tenet only
Matt
Eyal Gallico While it is possible, they do not have full admin access to their tenant. For instance, they cannot access the required keys for deployment or download agents. They also do not see escalations, at least as of a few months ago. Not sure if that has changed.