Isolation SplashScreen
complete
B
Brody Ertel
Would love to pop a SplashScreen for the end user when host isolation triggers. Make it brandable to the MSP.
"Your machine has experienced a cybersecurity issue and has been isolated from the network. Please call {MSP} @ xxx-xxx-xxxx
This would give the end user information to inform us on, as they will be calling us because they can't access something.
K
Kenny Maurer
Why was my original post merged into a completed one? It‘s not the same. We‘d like an improvement of the existing splashscreen
Canny AI
Merged in a post:
Customized Splashscreen
K
Kenny Maurer
It would be great if we could customize the message on the splashscreen shown, when a device is isolated.
custom text, phone number and multiple languages would be grand :)
B
Brian Clanton
Yes, I have 3 customers that have their own IT and would like their user's to be presented with a contact list based on the department they are in.
I submitted this request as well.
J
James O'Leary
complete
J
James O'Leary
This feature is now available! When a host is isolated through Huntress, the active user on that host will see a notification letting them know they have been isolated from the network and that they need to contact their IT administrator.
Learn more about the new End User Notifications and get answers to your questions here:
J
James Stull
James O'Leary: Can we customize this screen at all so we can provide our contact details, logo, or any other information or is this a static message?
J
James O'Leary
James Stull: It can not be customized at this time, but we will consider this functionality in a future enhancement
C
Columbus'la Gusikowski'la
Might be the only part of Huntress I am not impressed with!
Troy Cowin
This would be great - i think if it's at the point where the system is isolated for protection then something persistent and basically disabling the functionality of the workstation would be best.
If there's something like cryptolocker trying to run, then any work they do and save is likely to be lost anyway..
E
Eneida'la Kertzmann'la
This is huge - changes the experience from "Hey IT why isn't my computer working" to "thank you not letting my mistake spread throughout the company"
B
Brian Cook
#4 persistent, especially if we can adjust wording to tell them to call us and list our support number.
Patrick Sofo [Security Product Manager]
We are doing some discovery work on a feature like this. I am interested in your all's thoughts on the style of notification:
- Persistent pop-up notification. Can be dismissed by users but will re-appear every time the agent checks back in
- Non-persistent pop-up notification. Can be dismissed permanently.
- Desktop wallpaper change to indicate a host is isolated
- Combination of wall paper change + pop-up (persistent or not persistent)
Bo Watts Brody Ertel Jason Cuplin
S
Stephen Quam
Patrick Sofo [Security Product Manager]: I like option 4 ( can we make persistent or non-persistent a choice?)
J
Jason Morales
Patrick Sofo [Security Product Manager]: #4 all the way
B
Berk Mustafa
Patrick Sofo [Security Product Manager]: Persistent pop-up with an option to prevent it from being dismissed, please.
J
Jim Greco
Patrick Sofo [Security Product Manager]: I would make the Wallpaper change optional. We have public venues that have software that manages the wallpaper for marketing and KIOSK operations changing the wallpaper could break that functionality
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