Raise Tickets in PSA for Unhealthy Managed Antivirus
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Steven Richardson
Managed Antivirus on the endpoint is being monitored by Huntress and surfaced in the dashboards. Unfortunately we can't live in the Huntress dashboard, but we do live in our PSA and will visit the Huntress dashboard if tickets are raised for actionable items.
Please add the ability to create tickets for Managed defender unhealthy devices to ensure they're surfaced for resolution by our support teams as tickets.
Autopilot
Merged in a post:
Send Defender Unhealthy Escalations to PSAs
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Michael Martin
I noticed that the 'System Health - Defender Unhealthy' type Escalation is not sent to PSA integrations. It would be beneficial if we could customize these settings to allow such Escalations to create a ticket via our PSA. This feature would enhance our ability to manage system health alerts more effectively.
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Steven Richardson
No longer an issue for me as I've built this into our RMM to monitor defender defition ages, create a ticket and remediate automatically.
Unfortunately It seems I was chasing ghosts as I was working on the issue where Huntress is reporting defender definitions as out of date. Upon further investigation it seems Huntress isn't auditing the definitions age regularly enough and is actually misreporting healthy devices as unhealthy.
I've now voted on this request and encourage everyone else to as well :
https://feedback.huntress.com/feature-requests/p/managed-av-defender-settings-out-of-sync
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Jacob Fulle
This would be a great feature. Having the ability to integrate all alerts with PSA would be a step up for sure