Provide an Escalations endpoint | Voters

Provide an Escalations endpoint

under review

Joel Hindman

We use a custom browser plugin to pop alert banners when things need attention in Huntress. This works really well for all team members when it comes to incidents but when it comes to escalations there doesn't seem to be any way to review/check for these under the API.

November 4, 2024

Michael Vincent

Merged in a post:

API Access to Escalation Reports

Moshe Fleischman

We’d love to see API access to escalation reports added to Huntress.
Reason:
Currently, we want to automate the process of sending escalation report details directly to our clients' Points of Contact (POC) via email. However, the existing email and PSA integrations only send an ID—not a username or other useful details—making it difficult to take action without manual intervention.
By providing API access to escalation reports, we could streamline this process and ensure critical information reaches the right people automatically.
This enhancement would greatly improve our workflow efficiency and response times. Looking forward to your thoughts!

4 days ago

Michael Vincent

marked this post as

under review

Robbert

+1 this would be very helpfull

Michael Vincent

Merged in a post:

Add Escalations to the API

Daniel Morris

Allow to pull and get status of Escalations

May 22, 2025

Bjørn Mathisen

There are so many of these Escalations we could close programmatically if we were able to manage them from an API.

Bjørn Mathisen

This would help us a lot.

Janek Kondzior

Yes this would be an excellent much needed feature.

Matt Smith

+1. As well as adding escalations, more extensive/granular read/write API endpoints would also facilitate better integration of Huntress with our case management/SOAR platform.

Shante Perrin

Agreed, we want to centralize these notifications in our case management system for triaging the work and it will also help for reporting.

Callan Orgill

Please add this API functionality for escalations and reporting

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