We have a situation where we need to ignore/accept a Huntress ISPM escalation due to specific configurations within our customer environment. However currently we can only mark the ISPM escalation as resolved and then it comes back as a new escalation and we have to mark it as resolved again.

Please can we have an Accepted/Ignore ISPM Escalation option so that we can set an ISPM escalation to Accepted and enter a reason why. This will then stop the Escalation from retriggering.

Thanks,