Dear Support,

I am trying to enroll a customer's Microsoft 365 tenant into Huntress Managed ITDR (Identity Threat Detection and Response). After granting permissions using a Global Administrator account, the enrollment process freezes at the following stage:

Setup In Progress

Verifying permissions and retrieving tenant information.

Enabling advanced directory features.

I have already tried unmapping the tenant and mapping it again, but the issue persists. The enrollment process has been running for several hours without completing.

I have successfully enrolled two other tenants in the past and did not encounter this issue.

Could you please advise on how to resolve this problem?

Kind regards,

Alex