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Rich Mozeleski
## Problem
Bringing a new M365 tenant under Managed ITDR is the first step of every partner-client relationship. Partners need that process to be fast, predictable, and visible — they need to see exactly where each tenant is in onboarding, get an accurate signal when something requires their attention, and minimize the time they spend manually walking each tenant through setup. Partners running ITDR across dozens or hundreds of tenants also need a single place to monitor onboarding progress without checking each integration individually.
As Huntress expands Identity protection beyond ITDR, partners also need a simple path to add additional Identity products to a tenant they've already authorized — without restarting onboarding from scratch.
## What We're Doing About It
We've rebuilt the ITDR onboarding flow with the partner experience at the center. Partners see clear status as each tenant moves through onboarding. Common errors are automatically corrected, and when partner action is required, we send a specific, actionable notification.
The new onboarding flow also supports adding additional Identity products to an existing tenant as a one-click action.
## Impact
  • The manual steps a partner walks through to onboard a tenant take roughly two minutes; the remaining onboarding work completes in the background.
  • Real-time visibility into the status of every tenant being onboarded.
  • Common onboarding errors are auto-resolved; the rest come with a clear, action-specific notification.
  • Additional Identity products can be added without re-authorizing the entire tenant.