Investigative timeline added to Incidents
future planned
N
Nisarg Desai
Merged in a post:
Combine Incident Alerts
J
James Stull
When an account is compromised, its great that Huntress alerts us automatically. But it creates multiple incidents. Instead, can you please make it so we have a timeline of what happened instead of trying to piece it together through the multiple incidents? Or at least povide a summary report. Makes it a lot easier to communicate to the client.
D
Dan Rens
Having incidents automatically merged, or able to be merged manually, to prevent additional tickets and keep all updates in one report would be great.
James Mason | SE @ Huntress
future planned
H
Hacene Djelid
James Mason | SE @ Huntress This would make our lives easier when responding to incidents and providing customers detailed post-incident reports. We'd really appreciate this feature to be added sooner rather than later. Thank you!
Brad Brown
It would be fantastic if the new info gets posted to the same PSA service ticket as well.