More descriptive SMS & email alert titles
A
Adam Palmer
Can something be added to both email and SMS alerts that identifies the type of critical incident? Like your default email message starts like this today: [Huntress Detection] CRITICAL - Incident on
However, the [Huntress Detection] CRITICAL often fills the screen when looking on mobile devices. Could you maybe change it to [Huntress MDR Detection] CRITICAL - Incident on
Or
[Huntress ITDR Detection] CRITICAL - Incident on
The SMS message "This is Huntress Labs Incorporated. A cyber incident..." Could you please change "A cyber incident' to "A MDR incident..." or "An ITDR incident..."
These small changes would improve our efficiency with dispatching the correct resources we need to respond.
M
Michael Vincent
Merged in a post:
More detail in SMS alerts
T
Todd Swartzman
It would be helpful to know if the alert is EDR or MDR, and impacted computer/user and status (isolated for example) to better know what level of effort we should be performing.
C
Charlie Klemm
Its a subtle change, but would be very helpful - agree on all counts!