G
Gilles Ratté
When creating a tickets, the incident report contains these lines "Given the existence of this file, we recommend that your users receive training on the risks of insecure password storage:
  • If you already have a Huntress Security Awareness Training (SAT) subscription, you can assign the "Storing Passwords" and "Password Manager" episodes to all employees of the affected organization.
  • If you don't have an SAT subscription yet, you can start a free trial for full access to all content. Alternatively, we've made the "Storing Passwords" episode available to you for free at https://mycurricula.com/limited-preview/gplK6A7B8ROq"
Recommending a SAT is a perfectly valid thing to do but we picked another SAT product included as part of our MSP package. Since the incident report shows on the ticket, the customer will read it and ask questions. It should not include specific products.