Org level admin - respond to escalations | Voters

Org level admin - respond to escalations

Victor Hong

Org level admin - respond to escalations - my client knows best where their users should be or shouldn't be - I would like them to be able to respond to the escalations - and select the Unauthroised / authorised

August 22, 2024

Darren _

Please add this ASAP

Andrew Ames

We are doing a lot more co-management with bigger customers so giving their in-house IT staff certain alerts to respond too would be great.

Ian Elliott

This would be a game changer for our team!!

David Webb

Please..please..please. I have customers that won't move to Huntress from their current EDR solution until we give them delegate access. They already have full access to their current Carbon Black console...

Korey Spencer

All I want for Christmas.

Kirk Hayes

Needed for a good number of our clients! Yes!

Byron Garcia

This REALLY needs to be considered more, I can't believe co-managed organizations have to rely on us to liaison so heavily.

Tyrone Hamilton

would like this added asap for co-managed clients

Mike Wilson

This is becoming more and more important of a feature needed for co-managed situations.

Travis

Mike Wilson

APT-Protocols-Report

Josh Britton

Agreed with the comments here, we have co-managed clients where the Local IT presence wants to have a role in first line review for escalations throughout the products, be it a user needing a location tag set or a SIEM source not reporting. Being able to allow organization accounts to see their escalations and respond to them would be a great addition.

→