Autotask Billing Integration | Voters

Autotask Billing Integration

in progress

Alex Payne

For upcoming PSA/RMM integration improvements, can you look at adding this into scope?

March 14, 2022

Yener Adal

I just want to mention that it's important that the integration can also look at service bundles to see if Huntress has been included. We've built our own script to import these changes, but we'd obviously like to switch to an official integration.

Christian Fischer

We invoice our Autotask contracts at the end of the month. The problem is that Autotask then only calculates the proportionate purchase and sales price in the customer contract. It would be useful if you could set in the sync on which day the contract should be adjusted in Autotask - in our case it should always be the 1st of the month, even if the license is added later because we always charge the full amount. This is not possible in Autotask itself, I have already clarified this with their support

Dean Guo

marked this post as

in progress

Hi all - we are currently in beta. Please see this article for more information! https://support.huntress.io/hc/en-us/articles/27611149998739-Autotask-Billing-Beta-integration

Dan Leuw

We would love this feature as we're looking to move to Huntress MDR from a similar product that already has this integration.

Eric

I agree with all the previous comments. When selecting solutions, I give preference to products that can automate billing.

Ben Nichols

This would be awesome

Jimmy Wang

I've had a few partners request this

Alex Payne

Has anyone that's upvoted this comment leveraged our API instead for a billing integration with Autotask? Curious to know if that was able to serve the purpose of this feature request.

Scott Thomson

Alex Payne: I suppose it's doable, but not all of us have dedicated coding staff available to build and maintain API links between products; that's kind of why we ask for this functionality in the first place, lol.

In my mind, you are already API linked into AT PSA - being able to sync seat counts from Huntress into AT just builds on that existing linkage, no?

Rubye'la Murphy'la

This would be great. Need to be able to automate billing for Huntress ;)!