There is no setting to not chnge the status of the ticket created in the intigrated PSA. There is no definitive status the ticket should be in when someone resolves the Huntress incident. If I've already resolved it in the PSA i dont want Huntress to open it up again be setting the status to New which is the default. And if I or someone is still using the ticket to put notes in or research something or whatever I dont want the ticket to resolve because it was resolved in Huntress. I'm stuck with just leaving it as is with the ticket reverting to New status when I resolve it Huntress.