Automatic SAT Enrollments for ITDR incidents with SAT recommendations
R
Russ Colwell
When a user encounters an incident that has related SAT courses in the Recommendations tab of the incident report, it would be excellent if the user impacted was automatically enrolled into the course instead of prompting the logged in technician to choose Org vs User enrollment.
A small tweak in process, but a large time saver for frontline engineers.
If not do-able via the platform, perhaps extending APIs to allow for the auto-enrollment would be a potential solution.
M
Matt Brown
Yes, we want to use the SAT product but we don't want to have to go in and click the 'Create Assignment' button every time a user triggers a Huntress incident, we want it to just assign them the training. We are mostly using this for cybersecurity insurance compliance and don't want to have to babysit it every day, we appreciate the proactive training options but we're looking for reactive training as well.
Having the ability to customize this behavior per organization would be a huge plus. Being able to create a whitelist of users to apply auto-assignment to or a blacklist of users to not apply it to per organization would be very helpful too. I think we would also want an option to automatically send an email to a contact at the organization letting them know that one of their users triggered an incident and was enrolled in training.
And if that's not feasible, then adding more methods to the SAT API to allow for assigning/managing enrollments would give us the tools we need to fill in the rest with our own automation workflows.