Security Awareness Training

I would like to be able to mark training as completed. There are times where the user has completed the training but changes are made to the learners and they are sent the training again. This makes it show that the training has not been completed. It would be nice to be able to mark that user has having completed the training without them having to go through it again. Leonard Queen

I would like to be able to control how often managed learning and phishing goes out. Right now it is only monthly. Can there be an option for quarterly, biannual, annual, etc?

Within Huntress SAT, Customer organisation > Learners, please can the Action drop down button be updated with an option to Inactivate Learner. When selected this will Inactivate the user and stop both Learning and Phishing assignments being sent to the user and make the user non billable. This would make bulk inactivating users faster as at present you have to bulk select the users > Actions > Change Learner Status and then bulk select the users a second time and select Actions > Change Phishing Status to achieve an inactive Learner. Thanks

The issue: A handful of clients (metaphorically and literally) read Google's Security Blog on Fire Drills and Phishing Tests. Google made a statement that Phishing Simulations are not necessarily effective, violate security protocols to be completed, and maximize failure rate by virtue of violating protocols. I read this around the time it came out, and never really clued into the fact that we as a provider have a fairly strict "no allow list" policy, where we will not add emails to an allow list, and yet violate it with every phishing simulation. While the blog should be taken with a grain of salt, it does provide some solid points, and this information has spread to many clients who are now asking for fire drills instead of/along with phishing simulations. The feature: Managed fire drills that provide email-based "training" in the form of quick explainers and drills. Once a month, an email would be sent out separate from the phishing campaigns to provide a tidbit of information related to email security or security in general. I feel Huntress could do a lot with these, whether it be a tidbit of info or a template akin to Google's "Hello! I am a Phishing Email" example. The drills could also tie in other Huntress Products and content, such as blog posts or SAT Posters. I do understand that I can make my own Fire Drills and schedule them through Huntress's custom options, but I would like the polish and style that Huntress delivers. Caveats and notes: I do understand that there is no regulation or insurer calling for Phishing Fire Drills, but I feel it could be an incredibly impactful add-on to keep security top of mind in-between trainings and campaigns. Also, for those unfamiliar, here is the link to Google's blog post: https://security.googleblog.com/2024/05/on-fire-drills-and-phishing-tests.html

There is a limitation to adjust the start date after the assignment has been launched. If you want to adjust it, you will need to create a new assignment. This is really annoying because it is a big waste of time to start over. Please correct this in future releases.

Need a list of Episode Titles, Length, Description, and Learning Objectives so that a client who wants to customize their program has a list of topics to review. This can also be used by sales as pre or post sales collateral.

It would be great to modify the short code in existing phishing scenario data so that the data can be modified to suit your organisation. This will make Phishing campaigns more successful. An alternate to this would be to copy an existing Phishing Scenario into custom content for modification. An example of this is suburb and postcode data for mail delivery phish scenarios.

For MSP based accounts we need the footer to display the MSP/Parent org's name in the footer. Since the sub client is receiving the service via the MSP. This is just one of the many areas where it references the sub account when in fact it should be able to reference the MSP account that is providing the service to the end client.

It would be extremely helpful to have the ability to manually resend a training invite to an individual user. We often encounter situations where users accidentally delete the original email or it ends up in their spam folder. Rather than waiting for the next scheduled weekly reminder, we’d like the option to trigger a resend immediately. Currently, there is a company-wide option to resend invites, but nothing targeted at specific users. Our only workaround is to delete and recreate the user, which is time-consuming and causes us to lose that user’s historical training completion data.

It has been request by a partner to have the ability to select learners for their Managed Learning Campaign. Having the ability for control via Tag or Group membership would be of great benefit. In some instances partners may wish to exclude an individual or multiple learners from the managed learning campaign. This would be particularly useful for new starters to have a specific foundation as well as being enrolled in Managed Learning.