Refrain from Sending SAT EMails on Holidays/Nights/Weekends (US) | Voters

Refrain from Sending SAT EMails on Holidays/Nights/Weekends (US)

Sean Maguire

It would be great to disable sending phishing simulation emails on holidays, nights and weekends for MSPs who might receive on-call tickets for customers inquiring about these emails.

December 4, 2024

Martin Twerski

Somehow you'd have to localize the holiday to the user. Maybe based off the usage area if they have ITDR, but not everyone will.

Also define afterhours....

Sean Maguire

Martin Twerski After hours as in not sending emails well outside typical working hours for the user. This could be accomplished with a locality setting per org.

Martin Twerski

Sean Maguire I can't speak for everyone, but we have people in our company literally around the globe. So it would have to be per user. 
But also having someone get an email that maybe they checked on their phone and are paying less attention is actually valuable. 
Some people in our company work on Thanksgiving and some don't as we provide support and service 24/7, so the same will apply per holiday

Sean Maguire

Martin Twerski If you have a 24x7 help desk this probably doesn't apply to your MSP. We have an on-call rotation that our 8x5 help desk participates in so a bit different.