Report Phishing = Report as not junk
T
Techs Techsavv
The current configuration for reporting phishing emails is causing confusion among our technicians. When a user marks an email as "not junk," it sends an email that resembles a phishing report, which can be misleading. We would greatly appreciate the addition of a custom button in Outlook, similar to those offered by other vendors, to help streamline this process.
Even if we disable the "report as not junk" setting, it still sends emails when a user clicks "report as not junk."
M
Martin Twerski
This is a setting in the 365 tenant. It was years ago for us, but I could only hit it via PowerShell at the time. You want to disable sending emails to your specified mailbox for junk, which leaving phishing enabled.
We use the native "report as phishing" and "report as junk" in 365 with this without issue.
Report as phishing sends to our phishing mailbox which auto-forwards to the huntress mailbox. Report as junk does not send to the mailbox. Our security filter also looks at the same mailbox for user reports and we also create cases based on mail that lands there.