Currently, email notifications for escalation alerts related to non-responsive agents use a one-size-fits-all approach, which creates unnecessary noise. It would be extremely helpful to have the ability to separate escalation rules based on device type—for example, distinguishing between servers (which should always remain online except during scheduled maintenance) and user endpoints. A feature allowing different escalation policies or thresholds for servers versus endpoints, and the ability to group alerts by device type, role, or policy, would be very beneficial.